Return and Refund Policy

Last updated: September 4, 2026

You have 30 days from the purchase date to request a return of headwear or apparel bought on this store, provided the item is unworn, unwashed, and in new condition with original tags and extra components.

How to start a return

1. Email support@neweraecaps.com or call +1 (619) 844-0137 with your order number.
2. We send a prepaid label for eligible U.S. orders.
3. Pack the cap, knit, or apparel in a sturdy box and drop it with the carrier.

Refunds

Online returns are refunded to the original payment method within 10 business days after the warehouse receives the item. Banks typically post the credit in 2–3 additional business days.

What cannot be returned

• Gift cards
• Personalized or special-order items
• Final-sale product marked as such at checkout
• Items bought from third-party sellers or stadium shops

We do not process exchanges. Order the size or silhouette you need and return the original item.

Questions: support@neweraecaps.com · +1 (619) 844-0137